Anonymous
map-marker La Grange, Illinois

Poor returnpolicy

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I have bought multiple pairs Of abeo shoes from Walking company . Shoes were very narrow. When I returned them they charge $10. There is no store To return them to. There are reviews to compare. I asked for aupervirlsor To Call and nomreturnes my call. Dont Ever order From Them again
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Janet K Ssu

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Verified Reviewer
| map-marker Santa Ana, California

Return shoes

Hello, I need to return a pair shoes.The shoes is too wide for my foot a hence is very slippery & uncomfortable on my feet. Tulip 9376 Lt Brick 38 M Neutral #WK-142**** Please Email a return slip Vjsky500@***.com Thank you Janet Kowsky 12/11/23
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linda d Klr

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Verified Reviewer
| map-marker The Dalles, Oregon

Did not refund. Kept $109.95. They are a scam company

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Ordered two pairs of shoes that were way too big and not what they advertised and they only refunded me for the cheaper pair. Both shoes were sent back immediately. They claimed I wore one and would not refund. When I explained that I couldnt even stand up in them and did not wear them they refused to believe me. They are a total scam company. Not the same company as before. Investors that steal your money. Look at BBB web site. I am not sure why they havent been closed down
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Anonymous
map-marker Salinas, California

Sandals weren’t comfortable on my problem foot

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Had to call twice for return form.. fedex is not a convenient company any longer to send returns to.. they do not have many locations
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User's recommendation: Nice shoe selection

Anonymous
map-marker Salinas, California

Return

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I have not received my return label that was to be sent to my printer Please send!! I need the return label sent to me so I can print it. Send to: jbgriffith76@***.com
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User's recommendation: None yet

JOANNE B Frh

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Verified Reviewer

Poor return policy

I ordered a pair of sandals and they were not comfortable. When I went to return them I had to pay $10 shipping and a $10 processing fee.
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Loss:
$10
Cons:
  • Poor refund policy

Preferred solution: Let the company propose a solution

User's recommendation: Don't order unless you are sure you will keep the item

Resolved
Nancy M Row

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Verified Reviewer
| map-marker South Burlington, Vermont

Resolved: Very poor customer service

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Updated by user Dec 22, 2021

Company fixed the issue and I have been provided with partial refund. The company charges for returns!.

Original review Dec 22, 2021
Placed an order on 11/14/21 - have not heard any status update and today is 11/22/21. I have emailed and I have also called. It hasn't shipped and no explanation when it will ship. I was told that the item is being sent from the supplier directly. The supplier - Earth Origins has not had this shoe in stock for months. I believe that they have sold an item that they don't have in stock. They also sell insurance on a non-existent item that has not shipped. Refund finally received after several weeks!
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User's recommendation: avoid this company -

Lavelle1977

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Verified Buyer
|

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Verified Reviewer

The website is a scam

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The Walking Company - The website is a scam
The *original* Walking Company does no longer exist and the new company "WalkingCo" is a scam. They advertise free shipping but charge you for Route Package Protection. There is no easy return!!! You will waste time and money if you purchase from their website and have to return an item or items.
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Loss:
$157
Pros:
  • Lots of shoes on the website
Cons:
  • Deceiving
  • Website is a scam - false
  • No more store locations

Preferred solution: Let the company propose a solution

User's recommendation: Look for shoes on their website but order the shoes from Amazon :-)

Cindy F Kav

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Verified Reviewer

TERRIBLE RETURN POLICY FOR DAMAGED PRODUCT

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The Walking Company - TERRIBLE RETURN POLICY FOR DAMAGED PRODUCT

I paid $10 extra for shipping to purchase a pair of shoes so that I would get them faster. I have the exact same pair and wanted to replace them for an upcoming trip.

The shoes arrived and one of the shoes has a scuff mark on the front of the shoe. The mark goes all the way into the leather and is very visible, especially in sunlight. I have the polishing kit that I bought from the Walking Company and tried to buff out the scratch, but no luck.

I've tried to contact the company via email and get the automatic response. Pay $10 to return the shoes.

What??? I already paid $10 extra to get damaged shoes and they don't stand by their product. So I called and got the same response. Basically they are not taking any responsibility for shoes that cost me $140.

So I will be paying a total of $20 for shipping fees and end up with nothing. As a note, I sent the original email to the company on the day that I received the shoes, so it wasn't as if I had them for any length of time.

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Loss:
$140
Pros:
  • I like their products
Cons:
  • Return policy for damaged items requires 10 dollar shipping
  • Limited in store locations
  • Phone employee no help only quotes company policy

Preferred solution: I want a replacement pair of shoes and not have to pay the return shipping costs. I would also like a refund of the original $10 shipping.

User's recommendation: Buy in a store, don't trust their on-line products as they don't stand by the quality

1 comment
Lavelle1977

The new company "WalkingCo" is a scam!

Anonymous
map-marker Lafayette, California

Shoes arrived damaged.

The Walking Company - Shoes arrived damaged.
The Walking Company - Shoes arrived damaged. - Image 2
I recd Taos shoes. One has glue mark and is discolored and same shoe has a snag with thread sticking up and can possibly run. This is what I saw right out of the box. I should not have to pay return shipping. I phoned but you are closed. I took them to the store in Walnut Creek, Ca only to find that it closed yesterday. I really like these shoes and would like an exchange.
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User's recommendation: Be aware,

Linda C Zef

Shoes hurt my feet.

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I have bought several pairs of shoes from the walking Company at the Local store when they were still having a store front in my city. This time I had to order online. The shoes are absolutely the correct size. But they dont seem to have the good arch support that all the other shoes I have purchased had. When I called to ask about what kind of credit or exchange I could get they offered me a whole $20 off what I paid for the shoes towards the purchase of another pair. So I wont be buying from them again.
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Loss:
$122

Preferred solution: Full refund

User's recommendation: I have bought several pairs of shoes from the walking Company at the Local store when they were still having a store front in my city. This time I had to order online. The shoes are absolutely the correct size. But they don’t seem to have the good arch support that all the other shoes I have purchased had. When I called to ask about what kind of credit or exchange I could get they offered me a whole $20 off what I paid for the shoes towards the purchase of another pair. So I won’t be buying from them again.

Anthony C Slv

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Verified Reviewer

Horrible customer service

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Don't buy your shoes here! This company has horrible customer service. Better hope your shoes fit!! If they don't you pay shipping and if your shoebox is missing or even slightly damaged they will use that to rob you of 25% of your payment and not issue u a refund only a store credit. Customer service response time and good times are horrendous. Stick with Zappos and Amazon. Hassle free returns and you don't get stuck with the cost.
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Loss:
$40
Cons:
  • Bad service and help

Preferred solution: Full refund

2 comments
Guest

i’m not even convinced they aren’t knock offs…i got a pair of dansko and they are odd fitting and not comfortable.

Guest

WalkingCo is a scam! I never had any issues with The *original* Walking Company.

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Anonymous

Charged for packaged protection service without my knowledge

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This company adds package protection service to your online shopping cart without your knowledge. When I called to complain, they said "It was my responsibility to remove it" REALLY? I was also told that once they charge me, they cant delete the charge. How is it possible to charge a customer for something THEY ADDED to your cart, and then not return the money?
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User's recommendation: they are just a reseller of shoes, they dont actually make shoes.... Just buy the product from another company.

2 comments
Lavelle1977

The new company "WalkingCo" is a scam!

Guest

WalkingCo is a scam. I never had issues with The *original* Walking Company.

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Lynne E Qrt

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Verified Reviewer

Unworn shoes not allowed to be returned

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The Walking Company - Unworn shoes not allowed to be returned
The Walking Company - Unworn shoes not allowed to be returned - Image 2
The Walking Company - Unworn shoes not allowed to be returned - Image 3
The Walking Company - Unworn shoes not allowed to be returned - Image 4

I ordered 3 pairs of shows on their website. I tried all 3 on and walked only in my family room.

Two pairs did not feel comfortable and were returned by mail two days later. Approximately 10 days later the shoes were returned back to me with a letter stating they would not honor my return because the shoes were worn. I Immediately contacted TWC And explained I did not wear them more than 10 min in my home and offered to send them pictures of the unworn shoes. Refund still denied.

I asked to speak with a manager. I waited a week but still did not receive a manager call so I called again. I was advised to contact the manufacturer directly. I called the manufacturer explained above and emailed them pictures of the shoes.

I was told someone would look into situation. I never heard back. I contacted TWC again and was told a manager would call me back. No call back received.

I have now contacted my cc company to dispute the charge.

I feel like TWCs return policy is false advertising. A person should be able to try the shoes on and walk in them for 5-10 min in their own home to see if they fit!

View full review
Loss:
$245
Pros:
  • Carry quality brands
Cons:
  • Misleading return policy
  • Never again
  • Customer service

Preferred solution: Full refund

User's recommendation: Buy shoes from any other place BUT The Walking Company!

Karen P Akb

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Verified Reviewer

Very poor customer service with bad results

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Having foot problems and told by a doctor to get a good pair of shoes.I was the only customer and there were two people in the store working. Even though that was the case, the woman gave me the impression that she just wanted me to pick a pair of shoes and get out of there. In the end I did take a pair of shoes because I needed to get something for my foot. The shoe is not right for my foot at all. The woman inserted and insert into the shoe without even telling me. I've worn the shoes four times and will probably never wear them again but their policy does not allow for returns if you've used it. I do not recommend the Walking Company
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Pros:
  • Salesperson knowledge and personality
Cons:
  • Rude sales and management in stores
  • Bad service and help

Preferred solution: Full refund

User's recommendation: Go someplace else

1 comment
Lavelle1977

The new company "WalkingCo" is a scam!

debbie a Sbq

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Verified Reviewer

Manager is out of control

So on Thurs of last week my daughter, boyfriend and I walked into the Freeport store and the cashier didn't even bother to look up from her phone to greet us let alone be bothered with us. We were also the only ones in the store.

So I went back Sunday to try again. I was looking for Birkenstock's, and she was there again with another person. I asked do you have black Birkenstock. No only suede. I proceeded to try on a different shoe and the lady started yelling at me that I can't try on shoes because they need to sanitize everything, and she doesn't know where I have been etc. I said sorry I didn't know there isn't a sign anywhere. So I said there is no need to be aggressive. She said I wasn't I said yes you are. She said something about a ped thing to try on . All the while we are not even 6 feet near each other.

I had a mask on that was pulled under my nose because I have breathing issues. And she approached me in a manner that I didn't know what she would do and motioned for me to pull my mask up, again I was nowhere near her or the employee and yet again your store was completely empty.

So I was pissed at the amount of disrespect, so I pulled my mask down and she came at me screaming "GET THE *** OUT OF MY STORE"!!!! I said are you serious? At this time my husband was standing up because he was outside on the bench waiting for me. She basically chased me out of the store and slammed the door and locked it like I was going to fight her. We were in shock and stood there to understand what just happened. She then was still screaming at me from inside the locked store to get the *** out of here!!!!

We left .

I am utterly disappointed in the way a manager Kathleen is her name acted. If you are that mad that you have to work or the SCARED then why are you there.

I will Never shop at your stores again and let everyone know that you employ managers that treat customers like dirt. I am beyond disappointed by this and I am not saying that I am a saint but there was absolutely no reason for this to happen to anyone.

Meanwhile, in another shoe store I tried on shoes as well as everyone else without a ped and no one accosted me or threw us out for doing so.

I am expecting a phone call from Kathleen's district manager or someone higher up to discuss this situation.

Debbie Adams

207-807-****

South Portland

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Preferred solution: Let the company propose a solution

User's recommendation: NEVER SHOP THERE

About

Related Companies

Footsmart, Big Dog Sportswear

Summary

The Walking Company is a company that specializes in selling shoes. It has been in business for more than 15 years. The company’s head office is located in Albany, NY. The Walking Company has more than 200 locations across the United States. The store offers a wide range of products such as casual shoes, dress shoes, sandals, boots, slippers etc. Aside from that The Walking Company provides a broad selection of orthotics and socks for both men and women. The company offers different bonuses such as gift cards, discounts and free shipping for products over $100.

The Walking Company reviews and complaints

The Walking Company is ranked 993 out of 4781 in Footwear and Clothing category

Payment Methods

PayPal

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