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I paid full price for boots exactly a month ago. When I ordered I asked when they may go on sale and she told me those boots would not. I went ahead mind you & paid $160. Today they are $40 less. I called customer service and was told they only refund before 15 days....
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1.0
#1128004
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I ordered an item on sale, the Dansko Jessica at $66.75 ( usual price $144.95 ). I made a follow up as to where my order was but was told to wait since it is in back order. Although I can see that the item was available only the sale is over. Two weeks after my order,...
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2.5
I didn't like
  • Did not honor their word
#1099278
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The Walking Company - Poor customer service
The Walking Company - Poor customer service
After being a customer for three years, I called them because a pair of shoes I bought from them, after only wearing them 4 times, split at the heel. Of course, the management had a decision at this point: to stand by their product and keep a relationship with a...
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1.4
Product
I liked
  • Intent of the shoe
I didn't like
  • Customer service and defective shoe
#1098913
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The Walking Company - Great experience! Purchase and Return of product

The Walking Company
#1094761
Fabulous purchase experience at the Geneva Commons. The sales rep was incredibly helpful. She was alone with 6 customer and still able to Give each of us her full attention. However, the stictching came loose in the shoe. They were unable to exchange do to limited sizes. Very kindly refunded my purchase
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The Walking Company - Worst customer service ever-save yourself & avoid them

The Walking Company
#1091551
1.5
Details
Strict return policy. Customer pays return shipping plus insurance (required). Company deducts initial shipping cost from refund so customer pays both ways. Agents are unapologetic and rude. Never again
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

The Walking Company Customer Care Review

The Walking Company
#945687
3.5
Details
I ordered my shoes 2 weeks ago & had to call 4 time for them to get the address right but in my last call to customer service Alejandro was amazing! He made sure my order was taken care of & i could feel at ease now.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

The Walking Company Customer Care Review

The Walking Company
#898286
5.0
Details
I went to the store at Ross Park Mall in Pittsburgh PA today. The associate, Paul, greeted me and asked immediately if he could help me. Paul spent a lot of time finding a good shoe for my very difficult feet and he was successful! Thank you Paul!!
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Advertised vs Delivered
Customer service
Product or Service Quality
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Value for money
I bought a pair of Zealand slippers on sale. After light use they began to fall apart. I called up and they asked for pictures to confirm the slipper was defective. After agreeing to accept it and send out a refund I received a gift card instead of the replacement...
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1.3
Product
#1094005
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Bought a pair of Abeo "Lite" Spire shoes and orthotics last summer. Wore them lightly for a couple months until fall. Very comfortable. Started wearing them again a couple of months ago only to find the nylon webbing on the outer edge of both shoes was tearing away....
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3.0
#1084685
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I was issued a Walking Co gift card for a returned item. When I tried to use it, I was told it had already been used. When I contacted them I was informed that my credit was used on an Internet purchase about 90 days after issue. I didn't use it so I asked for info on...
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Anonymous
The Pitts

Still, after a month, no response from The Walking Company. Guess they don't care what people think of them!!! Will try to go up ladder again, but I am sure it is just like ...

1.0
#1080978
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The Walking Company - Ugg Boots Review
Good morning I purchased 2 pair of uggs from the walking company in October 2016 approximately 5 months ago. On March 20th I attempted to put on a pair of the uggs and the right boot ripped. At that time I contacted the company. To utter disbelief they stated it's not...
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5.0
Product
#1026061
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Purchased a pair of UGG slippers from The Walking company. I did not notice that the slippers were a "clearance" item, as I was later told. The slippers were a size too small, so I called their customer service. I was told it would be easier to go to one of their...
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Anonymous
Anonymous

Absolutely the worst company I've ever shopped at!! (This would be referring to the Westfarms Mall location.) All of the sales associates are extremely unprofessional, they st...

1.0
#1023217
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I order sandals from the Walking Company's website. I received my sandals and one is a size 8 and the other is a size 6. The lady on the customer service line was not very friendly or helpful. Your receipt says it was inspected by someone XXXXX3025. This inspector did...
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1.0
I didn't like
  • Poor product inspection and customer service
#1009376
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I ordered a pair of Ugg boots off the website and received a confirmation email indicating the item was in stock and would be processed. Several days later I emailed my confirmation number and asked about why I did not receive a shipping confirmation email. The...
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Anonymous
Greg

Exact thing just happened. Purchase sandals (for my wife) at Santa Barbara store. Paid with credit card and confirmed sandals in stock - by taking my money on the spot. Then 3...

#995995
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