filters
state:
Show
city:
Show
product:
Show
Show

The Walking Company - Terrible customer service.

Employee was on their cell phone while waiting on customers. They obviously didn't want to be there. Not the first time working with rude employees.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1195963
Reply to reviews
Bought the shoes recommended by the sales staff. They would not stay clasped and I kept walking out them and twisting my ankles - which are already compromised from previous injuries. Contacted company because of faulty clasps and was told to send pictures of all...
Read more
3.0
I didn't like
  • Customer service and defective shoe
#1193682
Reply to reviews
I purchased 5 pairs over the last 2-3 years and all started squeaking so that they are embarrassing to wear. These shoes were worn only on weekends and and rotated so that all have very low mileage and obviously not worn out. It's not like I bought one pair and wore...
Read more
1.0
I didn't like
  • Does not respond to quality issues
#1193375
Reply to reviews
Show

The Walking Company - I received used shoes

The Walking Company - I received used shoes
The Walking Company - I received used shoes
The Walking Company - I received used shoes
As I'm writing this, I am on hold with The Walking Company for 15 minutes with no recognition whatsoever. I'm calling because I ordered a pair of shoes and it's very apparent that when I received them last night they have been used.
#1191787
Reply to reviews
The Walking Company - Abeo Nile Shoes sold by Walking Co
1st the shoes are real crap (photo) 2nd Walking Company customer service out of Lincolnton could care less about a customer getting a rotten product. 3rd I wore the shoes less than 40% of the since I keep them at my second home in Raleigh North Carolina. 4th I only...
Read more
1.5
#1187820
Reply to reviews
I ordered a pair of shoes from their online site. At the time they were offering two day shipping free. Yay. I received an email saying they received my order and they charged my card. Two days go by, no shoes. Look at their site and there is a notice that due to bad...
Read more
3.0
#1186067
Reply to reviews
Slow shipping. Terrible customer service. Used shoes? I ordered two pairs of ankle boots (same boots, different color) from my local store on 1/14/18 and was told I should receive in about a week. I reached out to the company by email on 1/22/18 as had not received any...
Read more
Product
#1185124
Reply to reviews
Show

The Walking Company - Open late

I went to the store on 1/12/18 a Friday at 10 am and they weren’t open. Never shopped at this location before. Interested in Dansko
4.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1181751
Reply to reviews
I purchased a pair of slippers from a store in Ann Arbor, MI as a Christmas present. They were the wrong size so I tried to exchange them at the Chicago store where I live and they wouldn't exchange or ship it back to the company for an exchange. I called customer...
Read more
#1177368
Reply to reviews

Contact The Walking Company

Mailing Address:
The Walking Company Customer Service
519 Lincoln County Parkway
Lincolnton, North Carolina 28092
United States
Phone:
(800) 642-9265
More

The Walking Company Products and Services

Show

The Walking Company - Inconsistent

Service varies. I buy online and wait for shipping which is often delayed. At times my purchases arrive carefully packed with cardboard shoe forms (important with sandals) and some times without. Sandals in particular sometimes appear shopworn. No evidence of wear on the sole but straps appear less than new.
3.1
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Value for money
Website
#1176615
Reply to reviews