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1.6

I wish I had done more research on this company before buying. They seemed reputable sellers of quality shoes.

I got fitted in store and then ordered 5 pairs online to try on at home. None of them were great, for a store that prizes comfort all these shoes were uncomfortable. But I got a new job where I'm on my feet all day so I settled on a pair of danscos, they were a little tight but felt good and I figured they would stretch out a bit. Not so, they ended up pinching my little toe until I had to take them off, and when I did I noticed the suede was already roughed up and flaking off in a few places.

From one wear! I contacted them, asking for refund, explaining that I wore the shoes outside because I had planned to keep them. They led me on a merry chase before insisting on me sending photos of the shoes. I obliged, thinking I would get a refund.

They said no refund, these shoes have clearly been worn. I had already told them that! Every time I emailed a different person would respond, clearly they didn't read down the email chain and they do not care at all about individual customers or their experience. These shoes are poorly made and uncomfortable, I could not have known that by wearing them just inside my house!

So now I am stuck with $130 shoes that are terrible to wear and will not last very long anyway. They offered a gift card at the end, but after this whole week long experience I never want to shop there again!

Reason of review: Nearly all of the above: poor customer service, bad quality product, bad refund policy, damaged/defective goods which are not good quality as described etc. .

Monetary Loss: $130.

Preferred solution: Full refund.

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