I went to Nanuet Walking Co.store.
They didn't have my size in the shoes I wanted. They offered to have them sent to my home. I paid for the shoes AND delivery. A week later, I hadn't received shoes and called customer service.
I was told shoes were delivered and left in building lobby 3 days prior. I DON"T LIVE IN THE LOBBY. There is no doorman in my building, I don't know who the FedEx guy gave the shoes to! Not to me!
I've talked to numerous people, even supervisors in customer service. They want me to get a police report.
What!!They wont replace the shoes I never got!!
This reviewer shared experience about problem with delivery and wants this business to issue a full refund as the author lost $65. This person is overall dissatisfied with The Walking Company. The most disappointing about shoes at The Walking Company was delivery policy , but reviewer liked salesperson knowledge and personality. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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